Refund Policy

Effective Date: 12-12-2024

At SingleDoll.com, customer satisfaction is our top priority. If you are not satisfied with your purchase, we are here to assist with a smooth refund process. Please read our refund policy carefully.

1. Refund Eligibility

• Refunds are available for items returned within 30 days of delivery.

• Items must be unused, in their original packaging, and in the same condition as when you received them.

• A proof of purchase (e.g., order confirmation or receipt) is required to process any refund.

• Certain items are non-refundable, including:

  • Personalized or custom-made products.

  • Gift cards.

  • Items marked as final sale.

2. How to Request a Refund

a. Contact Us

To initiate a refund, please contact our customer support team at:

Email: contactsingledoll@gmail.com

Phone: 8527602091

Provide your order number and a description of the reason for the refund request.

b. Returning the Item

Once your refund request is approved, you will receive instructions on how and where to return the product. Please note:

• Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

• We recommend using a trackable shipping method and retaining proof of shipment.

3. Processing Refunds

a. Refund Approval

Once we receive and inspect your returned item, we will notify you of the refund approval status.

b. Refund Method

If approved, refunds will be processed as follows:

• Original Payment Method: Refunds will be credited back to your original payment method within 5-10 business days.

• Store Credit: Alternatively, you may opt to receive a store credit for future purchases on SingleDoll.com.

4. Non-Refundable Costs

• Original shipping fees are non-refundable, except in cases where the return is due to our error (e.g., incorrect or defective items).

• Any customs duties, taxes, or additional fees incurred during the shipment process are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide photos of the damaged product and packaging for verification. We will issue a replacement, refund, or store credit at no additional cost.

6. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with the updated effective date.

7. Contact Us

For questions or concerns regarding refunds, please contact us:

• Email: contactsingledoll@gmail.com

• Phone: 8527602091

• Mailing Address: P Block Mohan Garden Uttam Nagar New Delhi

Thank you for shopping at SingleDoll.com! We value your trust and strive to ensure a positive shopping experience.